SR24/7 is an online portal for Student Rooms housemates to log and track maintenance requests or general enquiries.
For the most commonly asked questions regarding maintenance, internet and house rules, you can browse our knowledge base for expert tips on dealing with common problems. Our knowledge base is regularly updated to cover new topics and seasonal issues, so it’s always worth checking there first before submitting a ticket.
If you have a maintenance problem or general enquiry that you cannot locate in our FAQ, you may submit a ticket to either report a maintenance issue or ask a question. When submitting a ticket, please include as much detail as possible — such as photos or a description of the problem — so our team can respond efficiently.
Once a ticket is submitted, you will receive emails notifying you of the status of your ticket at each stage of the process.
All maintenance requests MUST go through SR24/7 because we need to log and track tickets to ensure a smooth and methodical process. Maintenance requests and enquiries made through SR24/7 take precedence over all other types of contact.
You will generally hear from a Student Rooms staff member within one business day.
For anything super urgent, such as a gas leak or a burst water pipe, we do have a 24-hour emergency service.