Intro to SR 247

Innovative online help desk for speedy maintenance, support and general enquiries.

SR24/7 is an online portal for Student Rooms housemates to be able to log and track maintenance requests or general enquiries.

For the most commonly asked questions in regards to maintenance, internet, house rules, you can browse our knowledge base for expert tips on dealing with common problems.

If you have a maintenance problem or general enquiry that you can not locate in our FAQ, you may submit a ticket to either report a maintenance problem or ask a question.

Once a ticket is submitted, you will receive emails notifying you of the status of the ticket.

All maintenance request MUST go through SR24/7 because we need to log and track the tickets to ensure a smooth and methodical process.

Maintenance request and enquiries made through SR24/7 takes precedence over all other types of contacts.

You will generally hear from a Student Rooms staff member in 1 business day.

For anything super urgent like a gas leak, or burst water pipe we do have a 24 hour emergency service.

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