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  • Legal Notice

Privacy Policy

Please review this policy to understand how we collect, store, and protect your information when using our services.

Effective date: 14 May 2026  |  Last updated: 14 May 2026

Your privacy matters to us. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

StudentRooms Pty Ltd operates the website studentrooms.com.au and owns and manages student accommodation properties in Adelaide, South Australia (“we”, “us”, “our”). We act as landlord for all properties listed on our website.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information at different stages of your interaction with us. This includes:

When you browse our website

  • IP address and device/browser information (collected automatically via cookies)
  • Pages visited and time spent on the site

When you submit an enquiry

  • Name
  • Email address
  • Phone number

When you submit a tenancy application

  • Full name and date of birth
  • Contact details (email, phone, current address)
  • Proof of identity (e.g. passport, student ID, driver’s licence)
  • University or institution enrolment details and student ID number
  • Course and expected study duration
  • Personal and/or academic references
  • Emergency contact details

During your tenancy

  • Rent payment records
  • Maintenance requests and communications
  • Correspondence relating to your lease agreement
  • Inspection reports

We collect identity documents and study details because they are reasonably necessary for assessing tenancy applications and complying with our obligations as a landlord under the Residential Tenancies Act 1995 (SA).

3. How We Collect Information

We collect personal information in the following ways:

  • Enquiry forms — submitted via our website
  • Online tenancy application forms — completed on our website prior to an introduction and lease signing
  • Direct correspondence — email, phone, and in-person communication during and after the application process
  • Third-party referees — information provided by references you nominate
  • Automatically — through cookies and tracking technologies when you use our website (see Section 6)

4. How We Use Your Information

We use the personal information we collect to:

  • Assess and process tenancy applications
  • Conduct identity and reference checks
  • Prepare and manage lease agreements
  • Communicate with you about your tenancy, including move-in, maintenance, inspections, and move-out
  • Process and record rental payments
  • Comply with our obligations as a landlord under the Residential Tenancies Act 1995 (SA) and other applicable laws
  • Send you marketing communications about available rooms or promotions (with your consent)
  • Improve our website and services through analytics
  • Respond to complaints or disputes

5. Disclosure to Third Parties

We do not sell, trade, or rent your personal information. We may share your information with the following categories of third parties where necessary:

  • Government and regulatory bodies — including Consumer and Business Services SA (CBS), where required by law (e.g. bond lodgement)
  • Legal and professional advisers — if required to obtain legal advice or resolve a dispute
  • Maintenance contractors — limited information (e.g. your contact number or access arrangements) shared only as necessary to carry out repairs or inspections
  • Debt collection agencies — in the event of unpaid rent or other amounts owed, where permitted by law

We also use the following third-party technology providers:

Google LLC

We use Google Analytics to understand how visitors use our website. Google may collect your IP address and usage data. See Google’s Privacy Policy. You can opt out at tools.google.com/dlpage/gaoptout.

Meta Platforms, Inc.

We use the Meta Pixel (Facebook Pixel) to measure advertising effectiveness. See Meta’s Data Policy. You can manage your ad preferences at facebook.com/ads/preferences.

Ontraport (ONTRAPRISE LLC)

We use Ontraport to manage our mailing list and send marketing emails. If you subscribe, your name and email address will be stored on Ontraport’s servers. See Ontraport’s Privacy Policy.

We require all third-party providers to handle your data securely and in accordance with applicable law.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather analytics. We use the following types of cookies:

  • Essential cookies — necessary for the website to function correctly
  • Analytics cookies — used by Google Analytics to collect anonymised usage data
  • Marketing cookies — used by Meta Pixel to track interactions for advertising purposes

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. For more information, visit aboutcookies.org.

7. Email Marketing

We may send you marketing emails about available rooms, promotions, or updates if you have subscribed or enquired through our website. All marketing emails include an unsubscribe link. You can withdraw consent at any time by:

Note that opting out of marketing emails will not affect operational communications relating to your tenancy (e.g. lease notices, maintenance updates, rent reminders).

We comply with the Spam Act 2003 (Cth) and will not send unsolicited commercial electronic messages.

8. Data Storage, Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:

  • SSL/TLS encryption for data transmitted via our website
  • Secure storage of physical and digital records with access limited to authorised staff
  • Using reputable, security-certified third-party platforms

We retain tenancy-related records (including application information, lease agreements, payment records, and correspondence) for a minimum of seven (7) years after a tenancy ends, as required by law and for the purposes of dispute resolution. Marketing and enquiry data is retained only as long as necessary for those purposes.

While we take reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information you transmit to us.

9. Overseas Disclosure

Some of our third-party service providers (Google, Meta, Ontraport) are based in the United States and may store or process your personal information overseas. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any information that is inaccurate, out of date, or incomplete
  • Withdraw consent to marketing communications at any time
  • Request deletion of your personal information, subject to our legal retention obligations

To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us at [email protected]. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, access requests, or complaints, please contact us:

StudentRooms Pty Ltd
Email: [email protected]
Phone: (08) 7070 2560
Address: M1 Centre Level 4, 195 North Terrace, Adelaide SA
Postal: PO Box 3571, Rundle Mall, Adelaide SA 5000